Terms and Conditions

1. Introduction
Welcome to pethues.com (‘Website’). This Website is owned and operated by Zinage Ltd. (‘us’, ‘we’, or ‘our’), a provider of personalised pet portrait services. These Terms and Conditions (‘Terms’) govern your use of this Website, and by accessing and using this Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using this Website.

2. Services
We provide a bespoke service, creating personalised pet portraits based on photographs provided by our customers. When you submit an order for a portrait, we will use our artistic expertise to create a unique work of art. The specific services we provide, and the costs associated with them, are outlined on our Website.

3. Orders
All orders are subject to acceptance by us. Once an order is placed and payment is received, we will begin the process of creating the personalised portrait. However, we reserve the right to refuse any order at our sole discretion.

4. Photo Requirements
The customer bears the responsibility of complying with Pet Hues’ photo submission guidelines during order placement. If the photo provided by the customer is of poor quality, it is understood that the resulting drawing may not accurately resemble the submitted photo. Any modifications required after the fact will incur additional charges.

5. Pricing and Payment
The prices for our services are specified on our Website and are presented in NZ dollars by default. These prices include the cost of creating and delivering the portrait but exclude any potential import duties or taxes that might be imposed by the delivery destination country. Prices are subject to change without notice.

6. Failure or Delay in Delivery
While the Company endeavours to meet the estimated delivery date specified in the Order, it is not liable for any failure or delay in delivering the Product.

7. Refunds
Due to the personalised nature of our Services, we do not offer refunds or credits. However, we are committed to your satisfaction and will make every effort to correct any issues with your order.

8. Modifications
All changes will incur an additional fee and can be requested within one week following the initial delivery date. Beyond this period, the Company reserves the right to deny any modification requests. NOTE: If you have ordered a printed product, requests for modifications must be submitted within 24 hours after the email delivery of your drawing. If no modification request is received within 24 hours, your drawing will move forward to the printing and shipping stage. No orders can be cancelled once the production or shipping process has been initiated.

9. Intellectual Property
All content included on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Pet Hues or its content suppliers and is protected by international copyright laws. Unauthorized use of this intellectual property is prohibited.

10. User Conduct
You are responsible for your actions while using our Website. You agree not to use the Website in any way that violates any applicable national or international law or regulation, including without limitation copyright laws.

11. Termination
We reserve the right to terminate or suspend your use of our service and/or our Website, without any prior notice, for any reason that we determine, in our sole discretion, to warrant such termination or suspension.

12. Ownership of Portraits
All pet portraits ordered through Pet Hues are provided with a 100% royalty-free license, allowing customers the freedom to use them in any manner they choose. Pet Hues, however, reserves the right to utilize any pet portrait, as well as the original images supplied, in its marketing or promotional materials without requiring formal consent from the customer.

Privacy Policy

1. Information We Collect
We collect information that identifies you or could reasonably be linked back to you (“personal information”). This information may include your name, contact details, payment information, and any other information you provide when placing an order.

2. Use of Your Information
The personal information we collect is used to process your order, communicate with you about your order, improve our Website and services, and for other business-related purposes. We may also use this information for testing, research, analysis, and product development.

3. Sharing Your Personal Information
We do not sell, trade, rent, or otherwise transfer your personal information to outside parties without your explicit consent. However, this does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

4. Security of Your Information
We are committed to the security of your personal information. We implement a variety of administrative, technical, and physical security measures to safeguard your information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

5. Rights Regarding Your Personal Information
Depending on your location, you may have certain rights under applicable data protection laws, including the right to access, correct, update, or request deletion of your personal information.

6. Changes to Our Privacy Policy
We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on our Website and update the privacy policy effective date.

7. Contact Us
If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under the law, please do not hesitate to contact us at: [email protected]