Refund and Returns Policy
At Pet Hues, we prioritise your satisfaction and create each pet portrait with utmost care and precision. Due to the highly personalised nature of our pet portraits, We cannot offer returns or provide refunds. Each artwork is uniquely crafted to suit your pet’s individual features and persona, which makes it non-reusable and non-resalable. However, we do understand that circumstances may vary and exceptions can occur. If there is an issue with your order, we are here to help. We offer unlimited revisions at no additional cost to ensure you are delighted with our service.
Incorrect Orders: If you have received an incorrect product or the wrong size, we will replace it without any additional charges. Please contact us within 7 days of receiving your order at [email protected], and we will guide you through the replacement process.
Damaged Orders: In the unfortunate event that your order arrives damaged due to shipping mishaps, we are here to assist you. If you opted for shipping insurance, we will gladly replace the damaged item at no extra cost. To initiate the replacement process, please contact us within 7 days of receiving your order at [email protected]. Our dedicated support team will provide you with step-by-step guidance and ensure a smooth resolution to the issue.