Delivery Information

At Pet Hues, we understand how eagerly you anticipate your new pet portrait. This is why we endeavour to ensure a timely and smooth delivery process.

Processing Time: Our skilled artists begin creating your unique pet portrait as soon as the order is placed and the photo is received. Typically, it takes 5-8 business days for your portrait to be ready for your approval. Please note, during peak periods or holidays, this timeframe may be extended slightly.

Normal Drawing Time: 5-8 days
Express Drawing Time: 3-5 days

Delivery of Digitial Portraits: The finalised portrait high-resolution JPG or PNG will be delivered to you through email.

Delivery Method: If you’ve ordered a physical product like a canvas or framed photo, Upon receiving your approval, Pet Hues will proceed to print the portrait. Printing and shipping will commence without requiring further confirmation. Once your portrait is ready, it will be securely packaged to protect against any damage during transit. We work with reliable courier services to ensure the safe delivery of your pet portrait to the provided delivery address.

Delivery Time: The delivery time depends on your location. For domestic orders, you can expect delivery within 5-7 business days once shipped. For international orders, delivery can take 10-15 business days, depending on customs clearance times.

Shipping Costs: Shipping costs are calculated based on the weight of the package and the destination and are added to your total during the checkout process. Please be aware that any additional costs such as local duties, taxes, and customs clearance fees are the buyer’s responsibility. These charges can fluctuate based on factors such as the price and type of item, package weight and dimensions, country of origin, and taxes, duties, and fees of the destination country.

Tracking: Once your order has been dispatched, we will send you a confirmation email containing the tracking number for your package. You can use this number to track your package until it arrives at your door.

In case of any unforeseen delays, we will notify you promptly. Please ensure that you provide an accurate address during checkout to avoid any delivery issues. If there are any problems or concerns with your delivery, please contact us at [email protected], and we will do our best to assist you.

Please note: We cannot be held responsible for delays in delivery due to circumstances beyond our control, including but not limited to, customs delays, adverse weather conditions, or courier delays.